FNOL Intake Agent
Handles first notice of loss intake via web form, SMS, or voice transcription. Collects claimant information, loss details, and documentation uploads. Creates a structured claim record in the system and assigns to the appropriate adjuster.
High complexity · ~20 days to build · Claims ops
Works with: Claims management system, SMS/Email, Document storage, Voice API
Subrogation Opportunity Identifier
Reviews closed claims for subrogation recovery potential. Cross-references accident details with third-party liability signals. Flags cases with recovery probability above threshold and routes to the subrogation team with evidence summary.
High complexity · ~22 days to build · Loss recovery
Works with: Claims management system, AI model, Legal workflow, Email
Policy Renewal Campaign Agent
Triggers renewal outreach 90, 60, and 30 days before policy expiration. Personalizes message based on claim history and coverage. Routes lapsed or at-risk policies to a producer for personal outreach. Tracks renewal rate by book segment.
Medium complexity · ~10 days to build · Retention rate
Works with: Policy management system, CRM, Email/SMS
Claims Status Update Agent
Monitors claim status changes in the management system and proactively notifies the claimant via SMS or email at each milestone: received, in review, inspection scheduled, decision pending, and resolved. Reduces inbound status calls.
Medium complexity · ~8 days to build · CX & ops
Works with: Claims system, SMS/Email, Customer portal